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FAQ

Questions, answered.

What file types and sizes can MedLens review?
PDF, PowerPoint, Word, and images (including screenshots and snippets), of any size. You can review the whole document or only specific pages or slides, and upload references as PDF, ZIP, or a folder.
What does MedLens actually check?
Content review (terminology and abbreviations), statistical and data integrity (such as percentages reported without an n), grammar and punctuation, formatting, style and branding, and cross-checks against your references. Each finding is graded High, Medium, or Low.
What are the review modes?
Three: Quality (the full compliance and quality check), Editorial (grammar, spacing, and your company style guide), and Proofreading (upload two versions and it highlights exactly what changed).
Can the review be tailored to our market and audience?
Yes. Before each review you set the country, whether the content is promotional or non-promotional, and the intended audience — patients, HCPs, doctors, conference attendees, or sales. The tone and checks adjust to match, and patient-facing material is held to simpler, plainer language.
Can MedLens find references for me?
If you do not have the references to hand, MedLens can search databases like PubMed and Embase using Boolean terms (AND, OR, NOT) and suggest relevant sources automatically.
What do I get back?
A page-by-page issue matrix listing the section, page, severity, the exact text flagged, the issue, and a suggested fix — delivered as Excel, PDF, or Word, with the comments incorporated into the file.
Can we run MedLens on our own servers?
Yes. MedLens is available as SaaS or as an on-premise or private-cloud deployment, so documents never leave your network. Talk to us about Business and on-prem options.
Is our data used to train AI models?
No. Your documents and references are used only to produce your review. MedLens is built DPDP- and HIPAA-ready, and Kredo Analytics can sign a DPA or BAA.
Does MedLens replace a human reviewer?
No — it does the first pass. MedLens catches the high-volume, easy-to-miss errors at scale so your medical reviewers and writers spend their time on judgement, not proofreading.
How is a document counted, and what about long documents?
Each document covers 5 to 8 pages depending on complexity. Beyond 8 pages, additional pages are billed at ₹60 (about $0.69 or £0.49) per page. You always see the page count before you are billed.
Can MedLens follow our own SOPs, style guide and severity levels?
Yes. MedLens can learn your SOPs, review checklists, brand and editorial guidelines, and your own risk and severity matrix, then review every document against your standard rather than a generic one. This is set up as part of Business and on-premise plans.